Enhanced Prime Terms of Service

Last Updated: July 28, 2026

These Terms of Service (“Terms”) govern access to and use of the Enhanced Prime website, software, automation services, websites, communication systems, consulting services, and other products or services provided by Enhanced Prime (“Enhanced Prime,” “we,” “us,” or “our”).

By accessing our website, purchasing or using our Services, creating an account, signing an order form, or otherwise agreeing to these Terms, you agree to be bound by them.

If you are accepting these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization.

1. Our Services

Enhanced Prime provides technology and business automation services that may include:

automated lead follow-up;

missed-call text-back systems;

SMS and email automation;

AI-powered receptionist or conversational systems;

appointment scheduling;

customer relationship management (“CRM”) tools;

lead pipeline management;

website development and hosting;

lead capture forms;

reputation and review-management tools;

AI-assisted content generation;

Fast-Postr or similar content-generation products;

system integrations;

consulting, setup, maintenance, and optimization services; and

other related software or services.

Specific Services provided to a customer may be described in an order form, proposal, invoice, checkout page, service agreement, or other written agreement.

If another written agreement between you and Enhanced Prime conflicts with these Terms, the more specific written agreement controls to the extent of the conflict.

2. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services.

Unless otherwise stated, Enhanced Prime’s Services are intended primarily for business and commercial use.

You are responsible for ensuring that your use of the Services complies with all laws, regulations, licensing requirements, and industry rules applicable to your business.

3. Accounts and Business Information

You agree to provide accurate, complete, and current information about your business.

This may include:

business name;

services offered;

pricing;

operating hours;

service areas;

scheduling availability;

cancellation policies;

frequently asked questions;

contact information;

customer-service procedures; and

other information necessary to configure your systems.

You are responsible for promptly notifying us when this information changes.

Enhanced Prime is not responsible for errors caused by inaccurate, outdated, incomplete, or misleading information provided by you.

4. Setup and Implementation

Some Services require setup, customization, configuration, onboarding, integrations, data imports, phone-number provisioning, domain configuration, website development, workflow creation, or other implementation work.

Implementation timelines are estimates unless expressly guaranteed in writing.

Delays caused by missing information, delayed approvals, third-party providers, client-side technical problems, regulatory reviews, carrier registration, or other circumstances outside our control may extend implementation timelines.

5. Fees and Payment

You agree to pay all fees disclosed to you before purchase.

Fees may include:

setup fees;

monthly subscription fees;

usage fees;

website fees;

phone or SMS charges;

AI usage charges;

integration fees;

advertising-related charges;

add-on services; and

other charges agreed upon by you.

Unless otherwise stated, fees are quoted in U.S. dollars.

You authorize Enhanced Prime and its payment processor to charge the payment method you provide for all amounts due.

You are responsible for maintaining a valid payment method.

6. Recurring Billing and Automatic Renewal

If you purchase a recurring subscription, your subscription will continue and automatically renew until canceled unless otherwise stated in your order terms.

Before you become obligated to a recurring subscription, Enhanced Prime will disclose applicable recurring charges, billing frequency, and cancellation terms.

By purchasing a recurring Service, you authorize Enhanced Prime to charge your selected payment method at the disclosed billing interval.

If pricing changes, we will provide notice when required by applicable law.

You may cancel recurring Services using the cancellation method provided at signup, in your account, or by contacting us through the designated cancellation channel.

Cancellation prevents future renewal charges but does not automatically entitle you to a refund of fees already earned or charged.

Virginia requires clear and conspicuous automatic-renewal disclosures, affirmative consent, and a simple cancellation mechanism for covered arrangements.

7. Cancellation

Unless otherwise stated in a separate agreement, customers may cancel recurring monthly Services before the next billing date to prevent the next renewal.

Cancellation does not retroactively cancel Services already provided.

Certain setup fees, implementation fees, custom-development fees, domain charges, phone-number charges, usage charges, third-party costs, or completed work may be non-refundable.

If your agreement includes a minimum term, cancellation may remain subject to that minimum commitment.

8. Refund Policy

Except where required by law or expressly stated otherwise in writing:

setup and implementation fees are non-refundable after work has begun;

monthly subscription fees are non-refundable once the billing period has started;

completed custom work is non-refundable;

third-party charges incurred on your behalf are non-refundable; and

usage-based charges already incurred are non-refundable.

If Enhanced Prime materially fails to provide a paid Service, we may, at our discretion, provide a credit, correction, replacement service, or refund.

9. Customer Responsibilities

You are responsible for:

operating your business lawfully;

maintaining required licenses and permits;

ensuring the legality of your marketing campaigns;

providing truthful business information;

reviewing your workflows and customer communications;

obtaining legally required customer consent;

maintaining lawful lead sources;

managing your employees and users;

protecting account credentials;

reviewing AI-generated content where appropriate; and

using the Services only for lawful purposes.

You may not instruct Enhanced Prime or its systems to perform unlawful, deceptive, fraudulent, abusive, or misleading activity.

10. Leads, Contact Lists, and Consent

You represent and warrant that you have the legal right to upload, import, contact, message, call, or otherwise process any leads, customers, phone numbers, email addresses, or other contact information you provide to Enhanced Prime.

You are responsible for obtaining and maintaining any consent required to contact individuals.

You may not use Enhanced Prime to send unauthorized spam or conduct unlawful telemarketing.

You are responsible for honoring opt-outs, do-not-call requests, revocations of consent, and other communication preferences.

Federal telemarketing laws can impose requirements relating to disclosures, calling practices, prerecorded messages, consent, Caller ID, and do-not-call rules. The FTC also warns that businesses participating in or assisting unlawful telemarketing activity can face liability.

11. SMS, Telephone, and Email Communications

You agree that your use of calling, texting, email, voicemail, prerecorded messages, automated communications, or similar features must comply with applicable federal and state laws.

Depending on the circumstances, these may include:

the Telephone Consumer Protection Act;

the Telemarketing Sales Rule;

state telemarketing laws;

Do Not Call requirements;

CAN-SPAM;

carrier rules;

messaging provider requirements; and

industry-specific regulations.

Enhanced Prime does not guarantee that any particular message, workflow, contact list, campaign, or consent process complies with all applicable laws.

You are responsible for obtaining independent legal advice regarding your campaigns.

12. Artificial Intelligence Services

Certain Services may use artificial intelligence, machine learning, automated decision-making, or generative AI.

AI systems may occasionally produce inaccurate, incomplete, outdated, inappropriate, or unexpected responses.

You acknowledge that AI-generated output should not automatically be treated as professional, legal, financial, medical, regulatory, or other specialized advice.

You are responsible for reviewing and approving material information used by AI systems, including:

pricing;

promotions;

business policies;

product claims;

scheduling rules;

regulated statements;

customer commitments; and

other important business information.

Enhanced Prime does not guarantee that AI-generated output will be error-free.

13. AI Receptionist

If you use an AI receptionist or automated customer-conversation system, you are responsible for providing accurate scripts, instructions, business information, scheduling rules, escalation procedures, and prohibited topics.

Enhanced Prime may configure guardrails, but no automated system can be guaranteed to respond perfectly in every circumstance.

You should maintain appropriate human review and escalation procedures where reasonably necessary.

14. Third-Party Services

Enhanced Prime may rely on third-party services, software, APIs, communications providers, AI providers, hosting providers, payment processors, domain registrars, calendar providers, social platforms, CRM infrastructure, or other vendors.

Your Services may depend on these providers remaining available.

Enhanced Prime is not responsible for outages, suspensions, interruptions, policy changes, price changes, delivery failures, carrier filtering, API restrictions, or other problems caused by third-party providers.

Your use of third-party platforms may also be subject to those providers’ own terms and policies.

15. Phone Numbers, SMS Carriers, and Messaging Registration

Phone numbers and messaging capabilities may be subject to carrier registration, verification, campaign approval, throughput limits, filtering, suspension, or compliance requirements.

Enhanced Prime cannot guarantee:

approval of any messaging campaign;

uninterrupted phone service;

delivery of every message;

uninterrupted carrier access; or

continued availability of a specific phone number.

You agree to provide accurate information for carrier-registration purposes.

16. Websites and Domains

If Enhanced Prime creates or manages a website for you, ownership and transfer rights will be determined by your specific service agreement.

Unless otherwise agreed in writing, you are responsible for:

the accuracy and legality of website content;

trademarks and copyrighted materials you provide;

privacy disclosures;

cookie disclosures;

regulatory disclaimers;

accessibility requirements; and

claims made about your products or services.

Domain names, plugins, premium tools, hosting accounts, themes, or third-party assets may remain subject to third-party licenses.

17. Intellectual Property

Enhanced Prime retains ownership of its:

software;

automation frameworks;

templates;

workflow structures;

proprietary processes;

documentation;

branding;

internal tools;

source code;

training materials; and

pre-existing intellectual property.

You retain ownership of content, trademarks, logos, customer information, and other materials you provide to us.

Unless otherwise agreed in writing, custom configuration of our systems does not transfer ownership of Enhanced Prime’s underlying technology, templates, methods, or intellectual property.

18. License to Customer Materials

You grant Enhanced Prime a limited, non-exclusive license to use, host, process, reproduce, modify, and transmit materials you provide solely to the extent reasonably necessary to deliver the Services.

This license ends when no longer reasonably necessary to provide the Services, subject to backups, legal retention requirements, and legitimate operational needs.

19. Customer Data

As between you and Enhanced Prime, you retain your rights in customer data you lawfully provide.

Enhanced Prime may process such data as necessary to provide, secure, maintain, troubleshoot, and improve the Services.

Where applicable, Enhanced Prime may act as a processor or service provider on your behalf.

Virginia law imposes duties on processors, including following controller instructions and assisting with certain privacy obligations.

More information about our handling of personal information should be described in our Privacy Policy and, where applicable, a separate Data Processing Agreement.

20. Confidentiality

Each party may receive non-public confidential information from the other.

Each party agrees to use reasonable measures to protect confidential information and not disclose it except:

as necessary to provide the Services;

to employees, contractors, or vendors with a legitimate need to know;

with permission;

where required by law; or

as otherwise permitted by agreement.

21. Acceptable Use

You may not use the Services to:

violate any law;

commit fraud;

impersonate another person;

send unlawful or deceptive communications;

harass individuals;

distribute malware;

interfere with another system;

infringe intellectual-property rights;

engage in unauthorized scraping;

attempt unauthorized system access;

use stolen or unlawfully acquired data;

misrepresent products or services; or

engage in abusive or malicious activity.

We may suspend or terminate Services for violations of this section.

22. No Guarantee of Business Results

Enhanced Prime provides tools and services designed to improve business processes, but we do not guarantee specific business outcomes.

We do not guarantee:

a particular number of leads;

appointments;

customers;

sales;

revenue;

conversion rates;

cost savings;

advertising results;

search rankings;

social-media engagement;

customer-retention rates; or

return on investment.

Business outcomes depend on many factors outside our control.

23. Service Availability

We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability.

Maintenance, upgrades, third-party outages, carrier issues, internet failures, cybersecurity incidents, and other events may temporarily affect availability.

24. Suspension

We may suspend Services if:

payment is overdue;

your use presents security risk;

we reasonably believe your use is unlawful;

your activity threatens our systems or vendors;

a provider requires suspension;

you violate these Terms; or

continued service creates unreasonable legal or regulatory risk.

Where practical, we will attempt to provide notice.

25. Termination

Either party may terminate Services as permitted by the applicable subscription, order form, or service agreement.

Upon termination:

access to certain Services may end;

automations may stop;

websites or phone systems may stop functioning;

data may eventually be deleted;

unpaid amounts remain due; and

provisions intended to survive termination remain effective.

You are responsible for exporting any data you wish to retain before termination where export functionality is available.

26. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

Enhanced Prime disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free performance.

We do not warrant that every communication will be delivered, every lead will respond, every automation will function without interruption, or every AI response will be accurate.

27. Limitation of Liability

To the maximum extent permitted by law, Enhanced Prime will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, including lost profits, lost revenue, lost customers, lost data, business interruption, reputational harm, or lost opportunities.

To the extent permitted by law, Enhanced Prime’s total liability arising from or relating to the Services will not exceed the amount you paid to Enhanced Prime for the affected Services during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not permit certain liability limitations, so portions of this section may not apply.

28. Indemnification

You agree to defend, indemnify, and hold harmless Enhanced Prime and its owners, employees, contractors, affiliates, and vendors from claims, liabilities, damages, costs, and reasonable attorneys’ fees arising from or relating to:

your unlawful use of the Services;

your marketing campaigns;

your customer communications;

your failure to obtain required consent;

your lead sources;

your violation of telemarketing or privacy laws;

content or information you provide;

your infringement of third-party rights; or

your violation of these Terms.

This section does not require indemnification for liability caused solely by Enhanced Prime’s own unlawful conduct where such limitation would be prohibited by law.

29. Privacy

Your use of the Services is also subject to our Privacy Policy.

Where required, we may enter into additional privacy or data-processing terms with customers.

30. Security

Enhanced Prime uses commercially reasonable measures designed to protect systems and information.

However, no technology system is completely secure.

You are responsible for protecting your login credentials, maintaining secure devices, and immediately notifying us of suspected unauthorized access.

31. Copyright and Trademarks

The Enhanced Prime name, logos, branding, website content, software, and proprietary materials are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, license, or commercially exploit Enhanced Prime proprietary materials except as expressly authorized.

32. Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding the Services, you grant Enhanced Prime the right to use that feedback without restriction or compensation, provided that we do not publicly identify you without permission.

33. Changes to the Services

We may modify, improve, replace, discontinue, or add features to the Services.

Material changes affecting paid Services may be communicated when appropriate.

34. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted with a revised “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

Continued use of the Services after an update becomes effective constitutes acceptance of the updated Terms, except where applicable law requires additional consent.

35. Governing Law

Unless a separate agreement provides otherwise, these Terms will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any dispute not subject to another agreed dispute-resolution process will be brought in a court of competent jurisdiction located in Virginia, unless applicable law requires otherwise.

36. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

The unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted.

37. Waiver

Failure to enforce any provision of these Terms does not waive the right to enforce that provision later.

38. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

Enhanced Prime may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

39. Entire Agreement

These Terms, together with any applicable order form, service agreement, Privacy Policy, Data Processing Agreement, or other incorporated terms, constitute the agreement between you and Enhanced Prime regarding the subject matter covered.

40. Electronic Communications

You consent to receive agreements, notices, invoices, disclosures, and other communications electronically where permitted by law.

Electronic acceptance, signatures, and records may have the same legal effect as paper documents and handwritten signatures where permitted by law.

41. Contact Information

Questions regarding these Terms may be sent to:

Enhanced Prime
Email: [email protected]
Website: enhancedprime.com